Shipping policy

Free worldwide shipping

Every Clervé order ships free, worldwide.

Processing time

Orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding public holidays).

Delivery time

Orders are delivered within 5 to 14 business days. Delivery times are estimates and may vary by destination and during peak periods.

Order updates

You will receive an email confirmation when your order is placed and when it is dispatched. For any questions about your order, contact admin@clerve.co with your order number.

Duties and taxes

Prices for Australian orders include GST. For international orders, import duties or taxes may be charged by your country's customs authority and are the responsibility of the recipient.

Address changes and lost parcels

Please check your delivery address at checkout and contact admin@clerve.co as soon as possible if it needs changing. If your order has not arrived within 14 business days of dispatch, contact us and we will investigate with the carrier.