You may request a return within 30 days of delivery. Pieces must be unworn, in their original condition and returned with all original packaging.
Email admin@clerve.co or use our contact form with your order number, the piece you would like to return and the reason. We will reply with return instructions. Please do not send items back before your return is approved.
Once your return is received and inspected, we will email you to confirm the outcome. Approved refunds are issued to the original payment method, and your bank may take 5 to 10 business days to process them. Return postage is paid by the customer unless the item is faulty or incorrect.
If a piece arrives damaged or incorrect, or develops a finish or clasp fault within 90 days, contact us with your order number and clear photos and we will repair, replace or refund it. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.
Need a different size, length or finish? Contact us within 30 days of delivery and we will arrange an exchange, subject to availability.
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